I saw a similar problem once that was due to the version of OLE that had
been loaded on the PC.  The user had installed a program that installed an
older version of the OLE files.  I'm not sure where we got the correct
version from, but reloading the OLE files fixed it.

----------
> From: R. Davis <[log in to unmask]>
> Subject: [PCSOFT] Windows 3.1 GPF Error Message
> Date: Wednesday, March 18, 1998 12:30 PM
>
> I have a client who has Windows 3.1 on their computer and cannot get
> into any of their windows application programs because the following
> message appears each time they try to go into a windows application,
> i.e. Word, Write, or even File Manager, etc..  Windows successfully
> boots up, but cannot execute any programs.
>
> The error message is as follows. This appeared when trying to go into
> Microsoft Word 6.0.  Also a similar message appears for the other
> programs.
>
>         "winword caused a general protection fault in module user.exe
>         at 002B:0116"
>