>I was hoping the extra RAM would have helped more than it has. Maybe I did >not install correctly? Anyone have a freeware program to download that will >check if the extra 64MB is working? My startup screen still shows 16MB of >RAM, but the tech service at Crucial told >me the BIOS does not update, I would have to reload windows again for the >BIOS to see the extra 64MB. About the unrecognized RAM. When I install RAM successfully, it shows up right away. If I don't, it doesn't. Does anyone else think maybe the tech service person is steering this fellow wrong, or is there some other variable here, that I don't know about? I never had to reload (do you mean reinstall?) Windows for new RAM to be recognized, has anyone else? I hate to tar everyone with the same brush, but I feel much safer ignoring tech support people in general, especially Level 1 telephone variety. I'll take my lumps for that, if anyone wants to correct me on that one too. The easiest ways I use to check whether RAM is recognized, are: 1. the counter you see on booting, and 2. going into My Computer/Help/About, and checking "physical memory available to Windows." I say, if it isn't in those two places, your machine isn't recognizing that RAM, therefore something is wrong. Anyone care to correct me on this? Susan Sutherland