What kind of error message are you receiving? I believe the Newcom modems are like the USR winmodem, The com port must be disabled in the bios for it to work. My winmodem installed but gave error messages that the port was already in use by another device every time I tried to use it until I disabled the port in the bios. Don't know if this is your problem, it would help if we knew what the error message is. Hope this helps, Mary Wolden The >problem is that when I try to connect, it always gives me an error message. >It works fine only after turning the computer on and off for about 3 or 4 >times. > >What could possibly be wrong with my modem (or computer). I use Windows 95, >24 RAM, 2.5 Hard Drive. The modem is a NewCom 33.6 bps internal modem. > >Thanks a lot for your help, >José Israel Oliva