Have you tried running the modem before rebooting... very likely there is a program run at startup that is setting your modem.. such as a fax program... check your startup, autoexec.bat, config.sys, win.ini and system.ini files as well >I check this by CTRL +ALT+DEL at the desktop and close all except >Explorer and Reboot > PCBUILD: http://nospin.com or [log in to unmask]