<<Disclaimer: Verify this information before applying it to your situation.>> Calling for products information is an important part of most celiac's lives. It is absolutely essential, since labels are not specific enough to be taken at face value. The nasty post is certainly uncalled for However, I remember a post made about a phone call to the Heinz Company . The question dealt with the purity of corn used to make distilled vinegar used in Heinz catsup. The list member was outraged that the rep could not guarantee that the corn had never been stored in a container in which wheat had once been stored. While I understand the need to have GF products free from contamination, I think the caller did a disservice to all celiacs. This type of interrogation will discourage any food manufacturer from asserting that a product is GF. I'd be willing to bet that makers of GF products could not even claim that their ingredients have never been stored in such containers. My point is that contentious phone calls may hurt, more than help. Bev, I a am not implying that your call sfit into this category.) Those calls that inform the food manufacturerers are a great benefit. Dan Davis