<<Disclaimer: Verify this information before applying it to your situation.>> I also had a poor experience with a Kraft consumer affairs representative. Again, she would not answer any questions about product specifics or provide a gluten free list of any kind. Of all of the companies I have ever talked to, Kraft was by far the most unhelpful. When I told her that, as a result of their lack of information, all of the people with my condition would be unable to purchase Kraft products, that I had access to an electronic mailing list of over 1000 of us, and that I would happily spread the word that Kraft didn't want our business, she didn't seem to care. Warren Anderson Marlborough, MA