Hi, I have found most free password recovery utilities less than good. On the occasions I have encountered your problem I removed the hard drive from the machine, using an appropriate cable set, cable it to another machine by USB. Change the permissions for the disc, recover any files you want to keep, then reinstall the disc back to machine & re-install Windows. A bit convoluted but has never failed me. Regards Mick -----Original Message----- From: Personal Computer Hardware discussion List [mailto:[log in to unmask]] On Behalf Of Dean Kukral Sent: 17 October 2014 00:03 To: [log in to unmask] Subject: [PCBUILD] Getting around a PC password My friend tells me that her HP Pavillion laptop will not recognize the password that she's been using since new. How can she get into her pc without the password? As I understand it, it's pretty easy. ( I have no need for passwords on my computers, so this is new to me.) I think that she's using Windows 7. She says that she doesn't have a disk! PCSOFT's List Owners: Bob Wright<[log in to unmask]> Mark Rode<[log in to unmask]> PCSOFT's List Owners: Bob Wright<[log in to unmask]> Mark Rode<[log in to unmask]>