Thank you for your reply. I didn't make it clear but I did it just the way you said. The box I keep getting is: C:\docume~1\miriam\locals~1\temp\hp officejet g series\cdimage\drivers\winxp\cocpyinf.dll Can you tell me where it is located and how to get rid of it? Or do you think there will be an additional process? Miriam -----Original Message----- From: PCBUILD - Personal Computer Hardware discussion List [mailto:[log in to unmask]] On Behalf Of David Gillett Sent: Monday, August 01, 2005 2:01 AM To: [log in to unmask] Subject: Re: [PCBUILD] HP Officejet installation Microsoft has put a fair bit of effort over the years into getting Windows to recognize the presence of new hardware nad step users through the process of installing the necessary drivers. Some peripheral nmanufacturers do a good job of coding their driver software installation to hook seamlessly into this process. Other manufacturers -- and, in my experience, HP ius at the head of this list! -- simply cannot work with Micrososft's framework, and require that you install their driver software BEFORE connecting their hardware. Attempting to connect the hardware first and use the standard Windows mechanisms leads to a situation where the drivers more-or-less appear to be installed, but do not work. To recover, you need to both remove the drivers (through the Control Panel Add/Remove function) and disconnect the hardware, and then run the setup routine from the driver disk/CD before re-connecting the device. David Gillett On 31 Jul 2005 at 14:59, Miriam Glickman wrote: > A few months back, I purchased a new system with XP pro. My old > system had 98 SE and I had both an HP deskjet 6122 and the HP > officejet g-85 connected to it. I had one of the Dell representatives > come and transfer files from my old computer to the new system. I > immediately installed the deskjet but have not had the time to mess > with the officejet until recently. > > The first thing that I found was that the system was showing the > officejet installed but not for the printer only the scanner part. I > unstalled it through the control panel and rebooted. > > The next thing was that I found the installation disc was not for XP > so I hunted around HP until I found the installation download and got > that. > > Then I was ready (or so at least I thought)! I have tried setting it > up several times and each time I receive a box telling me that I have > already installed the officejet XP drivers, etc. > > I tried using the add printer and it gives me the error "bad > structure ini file". > > I have run a search for "hp" on my system and it gives me a LOT of > files. > > HELP!!!! Thanks so much!!! > > Miriam PCBUILD's List Owners: Bob Wright<[log in to unmask]> Drew Dunn<[log in to unmask]> -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.338 / Virus Database: 267.9.8/61 - Release Date: 8/1/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.338 / Virus Database: 267.10.0/63 - Release Date: 8/3/2005 Do you want to signoff PCBUILD or just change to Digest mode - visit our web site: http://freepctech.com/pcbuild.shtml