Hi! I just wanted to let you know that advocating for changes in visual verification has become easier lately. Although some services require a person to get a call back from the entity using the verification Hotmail now has an audio that will play the picture for you. When you are advocating then, you can refer to the Hotmail site as one which enhanced the process so that it can be independently used by screen reader users. posting from Emma's Family Farm Windsor Maine; Steve Hoad VICUG-L is the Visually Impaired Computer User Group List. To join or leave the list, send a message to [log in to unmask] In the body of the message, simply type "subscribe vicug-l" or "unsubscribe vicug-l" without the quotations. VICUG-L is archived on the World Wide Web at http://maelstrom.stjohns.edu/archives/vicug-l.html