Hi, After the computer crashed, I did a clean install of Windows XP Pro. I got a strange error message at the same point two times. So I thought, well, maybe the disk is corrupted or something. So I attempted a clean install of Windows XP Home. Same message, same time: A PROBLEM HAS BEEN DETECTED AND WINDOWS HAS BEEN SHUT DOWN. BAD_POOL_CALLER FOLLOW THERE STEPS TO CORRECT THE PROBLEM: -CHECK TO MAKE SURE NEW HARDWARE OR SOFTWARE IS PROPERLY INSTALLED. -IF PROBLEM PERSISTS DISABLE OR REMOVE NEWLY INSTALLED HARDWARE OR SOFTWARE -DISABLE BIOS MEMORY OPTIONS SUCH AS CHACHING OR SHADOWING TECHNICAL INFO: STOP: 0X0000008E KMIXER.SYS - ADDRESS FAE30B08 I dont understand, I was installing the operating system, no hardware was attached to the computer except the mouse and the monitor and the keyboard. No software was installed since it was a clean install - hard disk formatted. I unfortunately did get the exact specs on the computer, it has 128 MB of RAM. Help. Thanks a million. Dianne The NOSPIN Group Promotions is now offering our special coffee mugs and mouse pads with the PCBUILD logo... at a great price!!! http://freepctech.com/goodies/promotions.shtml