Try the Startup/Shutdown troubleshooter. Open Help and support, search
on "Shutdown"
to activate it.

Michael Pilla wrote:

>For some reason, my Windoz XP Pro, SP2, no longer shuts down (or restarts).
>
>If I select shutdown (or restart), any remaining programs are closed, then I
>have a blue screen (not BSOD) and nothing further happens.  I've waited 20
>minutes to see if there was something taking an inordinate amount of time.
>However, invariably, I must hold the power button in for a few seconds for a
>forced shutdown.  Boot-up appears normal.
>
>
>
>

                         PCBUILD's List Owners:
                      Bob Wright<[log in to unmask]>
                       Drew Dunn<[log in to unmask]>