I have a friend with a Toshiba laptop who called me this morning with a problem with the modem. The modem would not dial out and the error message was that the dialing software could not access the modem because it was in use by another device. The modem has worked previously and no new devices have been installed. We tried deleting the modem and reinstalling it but got the same error message. The software is installing it on Com-3. We tried the manual install and it would not let us select another port other than Com-3. I think the problem is an IRQ conflict but I can't find where the IRQs are listed. BTW, in Device Manager, it states there are no conflicts. Norton Anti-Virus says that there is a possible(?) clandestine script accessing the modem and but the Norton message does not give any directions on how to fix it. The operating system is WinXP. The laptop operates at 2.4 GHz and there is at least a gig of ram and plenty of hard disk space. Could it be a virus causing this problem? If so, what can we do about it? If not, what else could be causing this problem and what can we do to fix it. Thanks... Loy The NOSPIN Group Promotions is now offering Mandrake Linux or Red Hat Linux CD sets along with the OpenOffice CD... at a great price!!! http://freepctech.com/goodies/promotions.shtml