Hi Loy! Get this program & install then run it as the modem is dialing- it'll tell you what is holding the modem hostage: http://www.dr-hoiby.com/WhoLockMe/index.php From there you can decide the next course of action. LT ;^) On Sat, 12 Mar 2005 11:21:28 -0600, Loy Pressley <[log in to unmask]> wrote: >I have a friend with a Toshiba laptop who called me this morning >with a problem with the modem. The modem would not dial out and the >error message was that the dialing software could not access the >modem because it was in use by another device. The modem has worked >previously and no new devices have been installed. We tried >deleting the modem and reinstalling it but got the same error >message. The software is installing it on Com-3. We tried the >manual install and it would not let us select another port other >than Com-3. I think the problem is an IRQ conflict but I can't find >where the IRQs are listed. BTW, in Device Manager, it states there >are no conflicts. > >Norton Anti-Virus says that there is a possible(?) clandestine >script accessing the modem and but the Norton message does not give >any directions on how to fix it. > >The operating system is WinXP. The laptop operates at 2.4 GHz and >there is at least a gig of ram and plenty of hard disk space. > >Could it be a virus causing this problem? If so, what can we do >about it? If not, what else could be causing this problem and what >can we do to fix it. > >Thanks... > >Loy > > The NOSPIN Group Promotions is now offering > Mandrake Linux or Red Hat Linux CD sets along > with the OpenOffice CD... at a great price!!! > http://freepctech.com/goodies/promotions.shtml The NOSPIN Group has added a new feature on our website, web based bulletinboard for questions and answers: Visit our sister website at http://nospin.com