Hi Tom, I think the turn around depends on your system. When I was on at-home, I got it back on the same pass in about ten seconds. On the system I am on now, it wont do that. I have it set to check for new emails every minute. So I get an answer in little over a minute. I find the website usable but you have to arrow through a lot of stuff that you don't need. I forgot one thing while using the email system. In the body of the message the word lookup must be on each line followed by the callsign. This only works when you have a callsign. If you want to do a name search or location search, you will have to deal with the website. I have used the email system for several years and am satisfied with it. HTH. 73. Walt WA4QXT Quaker Hill CT wa4qxt!myeastern.com