A few months ago I asked for a referral on a collection agency. Nobody on the list had any suggestions, probably because you just send out your big brothers with a baseball bats.
Having only two big sisters, I have used the firm below, and they have been completely professional, and quite helpful:
Mark Zanders
Performance Source II, Ltd.
5233 N Elston Ave, Suite 201
Chicago, IL 60630-1642
773 / 205-8000 ext.202
They take a third. In my case, it was money well spent. My sisters play tennis.
Christopher