In a message dated 10/13/03 7:09:26 PM Pacific Daylight Time, [log in to unmask] writes: The file name that it is looking for is N9831usd I have searched my PC and this file name is not found I found a file for current drivers here. You might try downloading fresh files and start at the beginning again with their install. http://www.pc-drivers.net/drivers_scanners_Mustek_download_194.html joe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The chief defect of democracy is that the only political party that knows how to run the place is always the one that’s out of office. Visit our website regularly for FAQs, articles, how-to's, tech tips and much more http://freepctech.com