Please excuse duplicate postings. Thought you might be interested in this one. ............................................................ JESSE WHITE, Secretary of State and State Librarian and the Illinois State Library present.... CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES (PWDs) WEBCAST Wednesday, September 24, 2003 10:00 am to 12:00 noon CST Connect to the Internet to view this Webcast -Audrey Gorman of Access for All, former Director of the American Library Association's Roads to Learning Initiative, will provide an overview of diversity, people with disabilities (PWDs) and customer service. -Libraries want to provide the best possible service to all patrons, but many librarians are unsure about how to assist people with disabilities and other underserved groups. -This Webcast will provide comprehensive information about diversity, PWDs and customer service and help libraries integrate these issues into their daily practices. There is no charge to view this program, but you must have the latest version of RealPlayer installed on your PC. Directions for downloading RealPlayer will be sent to you via e-mail with the URL for the Webcast. Please register by Monday, September 22. The URL for this Webcast and directions on how to download RealPlayer will be sent to you via e-mail. To register, please send: Name Institution Mailing Address E-Mail Address to Jill Heffernan at the Illinois State Library. Jill can be reached by e-mail at [log in to unmask] or fax the above information to 217-782-1877. If you have questions, please call 217-782-7848. .......... To pose questions to be answered on the webcast, you can contact the presenter at: Audrey J. Gorman Access for All Naperville, IL USA [log in to unmask] 1-630-661-9062 http://www.accessall.net --------------------------- September online courses on accessible information technology: Barrier-free Information Technology http://easi.cc/workshops/adaptit.htm Advanced Barrier-free Web Design http://easi.cc/workshops/advwbsyl.htm LD and Information Technology http://easi.cc/workshops/ld.htm EASI Home Page http://www.rit.edu/~easi CCourses and Clinics http://easi.cc/workshop.htm Check the EASI Library Web http://www.rit.edu/~easi/lib.htm To sign off this list: Send e-mail to [log in to unmask] saying signoff axslib-l