I am resubmitting this help topic due to the fact the ling I provided was wrapped and expired by the time it was sent. I'm sorry for the inconvenience. From the following link, http://www.epson.com/support/instans/selctij.html Click on Trouble Shooting & FAQ, then click on Printers and choose the Epson Stylus C42UX. From here you can use the Interactive Help which is a step by step procedure I think is helpful. If you need the manual, you can find it there too. Sincerely, Frank Suszka netTek Computers [log in to unmask] Frank Suszka Wrote: >If you go to the Epson Web Site you will find the information you are >looking for. There is a manual for this model as well as an interactive >help section well worth taking a look at. > http://www.epson.com/cgi- > bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes& > oid=14403&infoType=Trouble The NOSPIN Group provides a monthly newsletter with great tips, information and ideas: NOSPIN-L, The NOSPIN Magazine Visit our web site to signup: http://freepctech.com