My Optra is out of service so I can't pull the paperfeed bin out and look at it now. Some where on the paperfeed bin drawer itself there is a plastic arm that acts as a low tech sensor that tells the printer the paper size and capacity. Its really low tech, just a spring I think to move it. If it is in the wrong position, the printer can either jam, or just sit and display 'change paper'. I could move it to the proper paper size position, with my fingers, and replace the drawer, after mine broke. The other thing that caused a lot of jams is that the Optra does not have a straight print path for the paper to move through it. While this is not unusual or undesirable normally (except it curls envelopes) it can hide little paper fragments that have torn off of a page. These can cause obstructions in the paper path, and every page that contacts the obstruction jams. They are hard to find and remove. There are also some peculiar install notes for the Optra. There is a file on the MS windows98 cd under the drivers folder pertaining to certain Optra models. For my Optra R+, I needed to copy a .dll file from this folder to my pc. You should make sure your driver is using the RAW setting for the spooler. Right-click on your printer's icon, properties, details, and spooler to see. If you have the Optra setup panel on the printer set for advanced printer communication options, (bi-directional, blah blah blah) you need to use the IEEE printer cable (IEEE-1284? I can't recall the standard reference number) otherwise the printer will not print correctly. If you don't want the speed boost, set the printer for standard parallel operation and use a standard (cheap) cable. Tom Turak -----Original Message----- From: Angela Bretz [mailto:[log in to unmask]] Sent: Wednesday, July 02, 2003 12:53 PM To: [log in to unmask] Subject: [PCBUILD] Printer Hardware Problems I just bought a used Lexmark Optra E+ /w new printer cartridge. I installed the driver in win98, just fine but when I go to print the test page the printer will not pull the paper straight in and I get a paper jam every time. I've taken the bottom plate of and cleaned the roller what guides the paper in, with no results. The printer works fine when I put in an envelope it guides the envelope straight through. But it still doesn't print anything. I don't know what else to do.Please help! Visit our website regularly for FAQs, articles, how-to's, tech tips and much more http://freepctech.com Do you want to signoff PCBUILD or just change to Digest mode - visit our web site: http://freepctech.com/pcbuild.shtml