Help! After 4 years, when I try to open Word (in MS Office 2000 Small Business) I get a rude sound, plus window: "This program has performed an illegal operation and will be shut down." Details: "WINWORD caused an invalid page fault in module WINWORD. EXE at (015f:3010bf99)" The characters in parentheses are different every time I get this window, as are the strings of characters that follow under "Registers" and "Bytes at CS:EIP" When I go to "My Documents", I am able to open a Word document, but then, when I click "New" at "Find" to try to get a template for a new document, I get that same lousy window with the big, red X. I went online to MS Knowledge Base Article 305166 which seemed to be the answer. As directed, I changed the names of THREE "Normal.dot" files to "Normal.old", as instructed. NO help! Same rude noise, same lousy window pops up when I try to launch Word! I'm running win98 on a Dell, 450 mhz, 8gb, recently defragged, scanned, waxed and polished. HELP!! Jim Harris, Rydal, PA The NOSPIN Group Promotions is now offering Mandrake Linux or Red Hat Linux CD sets along with the OpenOffice CD... at a great price!!! http://freepctech.com/goodies/promotions.shtml