I had the misfortune to allow a repair shop to restore my hard disk to the factory settings because it hung when I tried. But they wiped the disk and installed windows 95 from a non Packard Bell restore disk. A win 95 cd was used. My problem is that the Packard Bell codes have now gone, so the installation of my programmes such as ms office and ms publisher are without such files as the page wizards and files that allow updates. It appears from my research that I have all the necessary files and programmes on the Packard Bell Master cd but I cannot access them. Does anyone know how I can access these files and restore my applications? I seem to have windows 95 and not much else. With thanks and a Happy christmas to you all. Andrew Terry Curious about the people moderating your messages? Visit our staff web site: http://freepctech.com/staff.shtml