Rick is correct in that a BIOS password will keep you from booting, but if it is indeed the XP password take a look at this KB article http://support.microsoft.com/default.aspx?scid=kb;en-us;305478 Those that don't already know, Microsoft dropped the Q as a part of the numbering system for their KB articles. Had to do with multilanguage support. Now you just use the number. Brad Loomis Morro Bay, CA -----Original Message----- Not booting is different. That is the BIOS password. If it really is a WinXP password, they should get at least to the Password screen or the Welcome (password) screen. Rick Glazier From: "Ken Shearer" <[log in to unmask]> > While servicing one of my corporate clients the other day, an employee came up to me and explained that her kids had changed the Windows login password on her laptop which runs XP. Now she is unable to even boot the machine. The NOSPIN Group is now offering Free PC Tech support at our newest website: http://freepctech.com The NOSPIN Group Promotions is now offering Mandrake Linux or Red Hat Linux CD sets along with the OpenOffice CD... at a great price!!! http://freepctech.com/goodies/promotions.shtml