Can you post the link to that article, or tell the search words you used to find it? Thanks in advance. Rick Glazier ----- Original Message ----- From: "Philippe J Beaulieu" <[log in to unmask]> >A microsoft > knowledge document led me through the steps to safely remove all those files > returning my computer hard drive to normal > Philippe Beaulieu [log in to unmask] PCBUILD's List Owners: Bob Wright<[log in to unmask]> Drew Dunn<[log in to unmask]>