I've written steve privately but since we all seem to have this problem from time to time here's my experience. When you write to [log in to unmask] they'll send you an E-mail with a link to follow to choose a new password. When you get to that page you have to enter your new password twice. Incidentally, I've always just entered the same password I've always used and it's accepted it with no problem. You then *must* proceed down the page to a link which says something like, "Continue" or "enter". That's the part i kept forgetting to do. That'll take you to the main NYTimes page. Sue -----Original Message----- From: VICUG-L: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]]On Behalf Of aspen Sent: Wednesday, October 17, 2001 10:22 AM To: [log in to unmask] Subject: Re: Help with the ny times log on process still having problems Steve, I am having the same nytimes problem. I did get one response from the address: "[log in to unmask]" but the suggested procedure resulted in ending up at the same sign in screen. Two further inquiries to the "forgot" address have resulted in form replies promising contact within one business day, but this has not occurred. I just sent them a third request. Good luck. Bill Gavigan [log in to unmask] VICUG-L is the Visually Impaired Computer User Group List. To join or leave the list, send a message to [log in to unmask] In the body of the message, simply type "subscribe vicug-l" or "unsubscribe vicug-l" without the quotations. VICUG-L is archived on the World Wide Web at http://maelstrom.stjohns.edu/archives/vicug-l.html VICUG-L is the Visually Impaired Computer User Group List. To join or leave the list, send a message to [log in to unmask] In the body of the message, simply type "subscribe vicug-l" or "unsubscribe vicug-l" without the quotations. VICUG-L is archived on the World Wide Web at http://maelstrom.stjohns.edu/archives/vicug-l.html