Firstly, thanks to all who have replied to my problem with my modem. I have bought a new modem, an Aztech external V90. There is no problem with my using to surf the internet. However, it seems to be slower than my old modem. Do any of you have any tips/tweaks on how to improve the performance of a modem? Visit our website regularly for FAQs, articles, how-to's, tech tips and much more http://freepctech.com