<<Disclaimer: Verify this information before applying it to your situation.>> Dear Alfred and the list, Despite considerable help from our local ASDA supermarket, the Head Office "customer service" have only written asking us to be patient (!!). How long this is to be, I have no idea as they have simply ignored all subsequent calls by our local manger, who is getting as frustrated as we are. We are trying to walk the tightrope between destroying what is obviously an enormous gain - the marking of ADSA's own brand foods as GF, as against the need to be able then to trust that marking. As a systems expert, I am aware that this is really a QA issue, requiring that the system is audited properly. The food industry appears extremely keen to try to avoid this step (which it has to do for a number of other reasons - checking the GF status requires only minor re-jigging). This is probably due to the product liability questions which in the end, the industry will have to face up to anyway. Mostly I think the problem is "we've never done it that way before" (I've worked in the food industry). I do have several "heavy guns" I can fire at need but will continue to seek a less confrontational route until all other avenues are exhausted. I will of course let the list know when (if) I get a result of any kind. Incidentally, the Saturday before last, we went to my niece's wedding. The reception was a swish one (with a swish price tag) put on for my sister and B-in-law by De Vere hotels at their place in Norfolk UK (Dunstan Hall). Despite telephone calls by my sister, my niece and Karin, plus Karin discussing this directly with the head waiter (who was "horrified" that she did not trust them), she was given a sweet that contained wheat flour and is reaching the end of her depressive phase about now. She was given the full panolpy of "It was only a very little" and "Can't you take something for it" and I was promised that they'd get back to me last week to tell me what they'd done to improve their procedures - no reply or contact of any kind of course. Pressure HAS to be kept on these companies and we will continue to apply it. But a bit of common sense IS needed or we'll kill the goose that could lay golden eggs! Regards David David J Walland University of Bristol Radiation Protection Adviser [log in to unmask] Tel +44 (0)117 928 8323 Fax +44 (0)117 929 1209 ------------------------------------------------------------------------- Support the Jubilee 2000 movement. Remove the debt burden from third world countries. See http://www.cafod.org.uk/petition.htm