<<Disclaimer: Verify this information before applying it to your situation.>> Hi, I thought I would give you an update on the letter sent to the manager at Chilli's Texas Grill in Wollongong, Australia. The response was from the manager was quick and apologetic. He attached a $50.00 voucher for us to dine with them again. Before we go back I will call them and find out if there is anything "safe" for me to eat, otherwise the voucher will make a nice gift. The important thing for me is that the management is aware of a problem and plans on sorting it out. That is all we can ask. Following is the letter he sent. Dear Mr. Buik, Thank you for your letter dated March 27, 2000. I take full responsibility for the experience that you and your wife endured at our restaurant. The incident was totally inexcusable and totally unnecessary. Please accept my sincere apologies. Steps are being taken to ensure that such an incident does not occur again. Chilli's Texas Grill prides itself on great service. I understand that you may be reluctant to dine with us again after your last experience. However, our service and hospitality are much better than what you did experience. We would like the opportunity to redeem ourselves. I have attached a voucher that you may use for a complimentary dinner. If you have any questions or concerns, or if there is anything that you would like to discuss please do not hesitate to call. Yours Sincerely, Steve Berry General Manager Chilli's Texas Grill Fairy Meadow