<<Disclaimer: Verify this information before applying it to your situation.>> Hi, After a few days I can find the humour in this story, but at the time I was very frustrated. My husband and I went to Chili's Texas Grill in Wollongong, Australia for lunch on 25/3/00. I have been diagnosed with Coeliac Disease since Nov 15, 99, so I am still learning how to "eat out". I explained to our waitress that I was gluten intolerant and asked if there was anything on the menu which would be a problem. I explained to her what gluten was but I don't think she had a clue as to what I was talking about. She went back to the kitchen and asked the cook what had gluten in it. She came back and said everything had gluten and I could only have the non marinated chicken wings or a garden salad. Mind you this whole ordeal took almost 30 minutes. Finally I told her I would have the salad. She brings it out heaped with croutons. At this point I didn't know whether to cry or laugh. I told her I couldn't have the salad with the croutons because the croutons had gluten in them. She said they would scrape them off. I told her the salad was contaminated and they would have to bring me a new one. When the 2nd salad finally arrived, another waitress brought it because I am sure it was all too trying for the other waitress. I don't blame the waitress or cooks, my feelings are the management is failing it's customers with eating disorders. It is their responsibility to ensure their staff are knowledgeable about their business. I have never had as much trouble trying to eat out at a restaurant as I did with this one. I wrote a letter to the manager of the restaurant and hopefully he will take it to heart. As I told him "bad news travels twice around the world while good news is getting it's boots on." Leila Buik Nowra, N.S.W. Australia