I have already done all that twice. Is there a place other than the user file with the user information other than in Netscape? It always asks if I want to copy my user infornation to the new directory or create a new one. I get the same results either way. I have even gone into the register and deleted all references to Netscape, then ran Register Clean, rebooted and downloaded again (third time) but it still comes up that way. I can create a new User Profile and it works fine until I close Netscape but tho' it is still there, Netscape won't load until I create a newone. Wanda Robert Kelly wrote: > Wanda, > If you haven't done so, download a copy of Netscape and save it to your > Desk Top. If you have a copy of Netscape that will do fine. > Assuming that you have a backup of your users folder. I find it best to > delete Netscape and also click on Start, click Find, click Files or folders, > Type in Netscape, select all and delete all traces of Netscape. NOTE DO > NOT DELETE YOUR COPY SAVED TO YOUR DESK TOP > Now that you have installed a clean copy of Netscape, > 1. Create a new user profile. > 2. On your C drive click on Program Files, Netscape, User folder, user name, > You will see a news and mail folder from your backup user folder cut and paste > > them over top of the News and Mail Folders Do the same with your bookmarks. > If you don't see anything called bookmarks paste your bookmarks at the end of > the list. Hope this will be of some help. > Bob > > Wanda Irby wrote: > > > . Okay. I have most in another disk > > (removeable). Loaded them again. Everything worked fine until I shut > > down. The next time I started the computer it is all to do over again > > and has been that way since I upgraded to 4.72. > > Curious about the people moderating your > messages? Visit our staff web site: > http://nospin.com/pc/staff.html Do you want to signoff PCSOFT or just change to Digest mode - visit our web site: http://nospin.com/pc/pcsoft.html