I also note that the problem with the local printer, Canon BJC-1000, is the same problem i am having wiht my network printer. Neitehr of them will work from Word97, or notepad, nor will they print a test page. Should I think the problem lies in Windows, Word, or some other program/Operating System? I know that: The LPT1: (parallel) printer port is working (from testing & hardware manager), The printer(s) are connected properly and online, The printers are working properly (by themselves and with other PCs, and Canon has given no help and claims "we can not service you any further, and contanct someone else" (I find that strange, but it is true, but in an e-mai li sent them, their reply said "call for further information", and I then said: CAN YOU HELP ME OR NOT? Thanks for any help Tommy [log in to unmask] Please reply to me instead of or as well as this website, Thanks. Curious about the people moderating your messages? Visit our staff web site: http://nospin.com/pc/staff.html