Date: Mon, 19 Nov 2001 08:42:26 -0600
From: [log in to unmask]
To: [log in to unmask]
Subject: Re: Please keep billpay by phone!



Here is the note you asked for.  Thanks again for your support!

Nancy Lozano
Customer Care Manager
---------------------- Forwarded by Nancy J. Lozano/USA/BAC on 11/19/2001
08:29 AM ---------------------------


Nancy J. Lozano
11/14/2001 10:36 AM

To:   Lisa & Bobby Briones <[log in to unmask]>
cc:
Subject:  Re: Please keep billpay by phone!  (Document link: Database 'Nancy
      Lozano', View '($Sent)')


Lisa & Bobby Briones
Re:  Bill pay service

Thank you for writing.  Now is a very good time to ask other visually
impaired people you may know to write to me as well about
the Bank of America Pay by Phone or Telephone Bill Pay service.

Your input really helps.  Thanks again.

Cordially
Nancy Lozano
Customer Care Manager





Lisa & Bobby Briones <[log in to unmask]> on 11/11/2001 01:42:47 AM

To:   Nancy J. Lozano/USA/BAC@BankofAmerica
cc:
Subject:  Please keep billpay by phone!



Hello,
I just learned tonight that BMA is considering giving up this service.  I
am totally blind and my husband is visually impaired.  We rely greatly
upon this to pay our bills each month and would have great difficulty if
this was taken away from us.  Your web site is not accessible for me to
use that feature to do the monthly banking or I would use that.  I am
begging you upon the many others that use pay by phone to pay their bills
for whatever reason to keep it around.  Thank you very much.
Lisa and Louis Briones


Life is like an onion;
you peel off one layer at a time and sometimes you weep.


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