I have an odd issue which I can't seem to resolve and I'm hoping that
one of you might be able to help me think out of the box, so to speak,
for a possible solution.
First, I'm using a Dell Optiplex 740, 3 gb of ram and it formerly had
Windows 7 pro, 32-bit edition installed with Office 2013 as part of an
Office 365 subscription with NVDA as the screen reader. Everything was
working well, including my Office 2013 apps.
To make a long story a bit short my computer contracted a virus which
crippled my system to the point where everything, including the OS,
needed to be reinstalled. The computer shop who did this for me
installed the 64-bit edition of Windows. In a way, this did me a favor
as the 64-bit edition will allow me to eventually put more RAM into this
system at some point.
Anyway, here's where the problem comes in. I have two user accounts on
this computer. One is called Owner and is a standard user account where
I perform my day-to-day tasks. The other account is called Admin and is
where I do maintenance such as installing, removing or making major
modifications to software, backups, etc., etc.
In my regular Owner account there is noticeable sluggishness when moving
the cursor in a Word document. Examples: pressing right arrow reads the
next character but there is a noticeable pause before the character is
read. The same is true when moving by words and lines and even typing
echo produces a slight delay. This does not occur with Wordpad,
Thunderbird or with the virtual cursor in my Web browser. It does not
even seem to happen in Excel, only with Word.
I don't know what made me try this but I decided to try using Word with
the admin account. With this account, the sluggishness is nearly gone.
This intrigued me and, of course, I tried to compare what might be
different in the two accounts but I can't find anything which fixes the
problem in my standard owner account. Interestingly, if I change the
window size from a maximized to a restored state the sluggishness is
decreased somewhat and is at least a bit less annoying but it's still
somewhat there.
Text animations is turned off and I even played with the toggle of
enabling or disabling using hardware graphics acceleration.
I've done a repair in my copy of Office, both the quick repair and the
online repair and these changes have not helped. The names of the addins
look the same in both accounts. Has anybody ever ran into this and can
you suggest any other things I could experiment with?
--
David Goldfield,
Assistive Technology Specialist
Feel free to visit my Web site
www.davidgoldfield.info
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