Ana:
The short answer to your question is to run the JAWS executable file. It will come in at some point and ask if you want to repair JAWS and you should answer yes.
That said, I would probably go another route which is now possible using Narrator (and this assumes you have Internet access with this laptop). What I would do (and I do this all the time on my Desktop system running Windows 10) is with Narrator running, go into your Control Panel under program files and delete Jaws and its shared components; then delete the JAWS executable file from your Downloads folder; then (still using Narrator) go to the Freedom Scientific website (this is why having Internet access is important) and downloading the latest JAWS files from there (if your license isn't up-to-date, go to the previous versions of JAWS link and download the latest version for which you have a license). This will give you a clean copy of JAWS without any (potential) viruses that you can load on to your system.
The one fly in the ointment (per your description) is the amount of memory JAWS actually uses. It may be that with your laptop, running JAWS with the other items on your system may give you more crashes and computer memory problems. Good luck!
--
Ted Chittenden
Every story has at least two sides, if not more.
-----Original Message-----
From: Visually Impaired Computer Users' Group List <[log in to unmask]> On Behalf Of Ana G
Sent: Tuesday, March 19, 2019 8:36 PM
To: [log in to unmask]
Subject: [VICUG-L] Repairing Jaws 2019 Annual
Hi All,
Yes, I know I should call Freedom Scientific tech support with this question. I'm posting here because I leave the house early, get home late, and am not able to call during work time. I'm hoping someone has information to share with me.
Basically, my question is "How do you run a repair on Jaws Annual in Windows 10?"
About two months ago, I bought a Xammbox pocket computer. It was running
Windows 10 1803. I also bought a Jaws 2019 Annual license and activated
a copy on the pocket computer. I installed a couple other things, Adobe
Reader and Thunderbird, but after two weeks, the computer stopped
working. I was able to revive it with help from the manufacturer. A week
or so later, I had another all-mighty crash. I got the Xammbox up and
running again, and thinking there might be a problem with the OS
software installation, I used the Windows media creation tool, which
supposedly runs a clean Windows install, to manually upgrade to Windows
10 1809.
Since updating to 1809 last week, things seem much better. The computer
doesn't run as warm. The battery life is a little better. And I'm able
to run antivirus software, which I wasn't able to do before the first
crash.
The only fly in the ointment is an error message I'm getting from Jaws.
It started after I upgraded to Windows 1809. It says that the display
drivers aren't installed properly, that I should try rebooting the
computer, and that I should run a Jaws repair if the problem persists.
The instructions it gives me for running a Jaws repair are to run the
setup package but choose "Repair."
Does this mean that I need to download and run the Jaws 2019 *.exe file
from the Freedom Scientific website even though I'm using a Jaws annual
license? I tried running the little file you get when you buy the annual
license, but that just told me my computer was activated. I also tried
locating a Repair item in the Jaws menus, which I have a vague memory of
using in earlier versions, but I'm not finding anything familiar.
So ... is running the regular Jaws 2019 *.exe file the thing to do?
Thanks.
Ciao
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