DESKTOP SUPPORT TECHNICIAN
TRAINING PROGRAM ENROLLMENT NOW OPEN
(pre-requisite for Microsoft Computer Systems Engineering-MCSE)



TO:                  Supervisors and Counselors
FROM:             Larry Dickerson, President and Chief Executive 
Officer,
Lions World Services for the Blind

DATE:              January, 2010
SUBJECT:         Desktop Support Technician Training Program

Enrollment is now open for the Desktop Support Technician 
program.  The latest date to enter for evaluation for this course 
is March 14, 2011.  The next class will begin April 11, 2011.  
This class has had enormous interest, so send clients as soon as 
possible to ensure space in the next class.

This program is divided into two sections.  The first part covers 
the A+ Certification curriculum.  Intended for entry-level IT 
technicians, the CompTIA A+ exam encompasses preventative 
maintenance, basic networking, installation, troubleshooting, 
communication, and professionalism.  The certification requires 
the completion of two exams.  The second section covers the 
Network+ Certification.  This exam encompasses managing, 
maintaining, troubleshooting, operating, and configuring basic 
network infrastructure.  It requires passing one exam.

Assistive technology available in the classroom and computer 
laboratory includes screen magnification and speech output 
systems, as well as closed circuit televisions for magnifying 
print.  This course serves as a prerequisite for the Microsoft 
Computer Systems Engineer program.

Experienced graduates from this program can find work as a 
Computer Support Specialist (15-1041.00).
Minimum qualifications include a high school diploma, good 
comprehension of technical material using assistive technology, 
keyboarding speed of 30 wpm, print reading speed of 100 wpm with 
75% comprehension, 12th grade proficiency in business math, in 
addition to excellent communication and interpersonal skills.
For referrals or more information contact:

Recruitment and Admissions Office
Lions World Services for the Blind
(501) 664-7100   (800) 248-0734

[log in to unmask]<mailto:[log in to unmask]>      
www.lwsb.org<http://www.lwsb.org



Founded in 1947, Lions World Services for the Blind is an 
international, nonprofit rehabilitation center for adults who are 
blind or visually impaired..  As the world's largest and most 
comprehensive rehabilitation center of its kind, LWSB has served 
more than 9,600 people from 50 states and 58 other countries.  
Those services include personal adjustment training in areas such 
as travel, communication, home management, and 11 vocational 
programs ranging from small engine repair to computer networking.  
For more information on LWSB, please contact (501) 664-7100 or 
visit the organization's website at 
www.lwsb.org<http://www.lwsb.org


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