Hello,
I just tried this site from my system running Windows 7 and Internet Explorer 9 with Jaws 16.
I found no significant issues. Can you provide a little more detail? Which version of JAWS? How do you have auto-forms mode set?
I can easily test with just about any JAWS version that works on Windows 7, and I am sure I can get something working for you.
Best wishes,
Jonathan Cohn
-----Original Message-----
From: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]] On Behalf Of Catherine Getchell
Sent: Saturday, November 21, 2015 5:17 PM
To: [log in to unmask]
Subject: [MARKETING] [EXTERNAL] [VICUG-L] Greyhound's New but not Improved Website
Hi all,
I'm a frequent Greyhound traveler and have always enjoyed their easy to use website. Well they just updated it recently, and now there's some kind of weird drop-down box that comes up when you type in the name of the city you're leaving from and going to. I've tried using Firefox and IE to access the website, and on neither browser does JAWS allow me to pick a choice from the drop-down list. I can arrow among the choices and then hit enter on the correct city, and it seems at first that means I successfully told it which city. But when I fill in the other fields and then tab back over to the city fields to make sure everything's correct, the box has become blank, as though I had never entered any info at all. I would be interested to know if any other JAWS users have had success with this interface. I can only assume that some sort of mouse click is required in order to make the choice.
I called Greyhound to notify them of the problem, and I got bounced among tons of different departments, none of which were the web developers. No one I talked to had ever heard of a screen reader. I was finally told I had to call the corporate office at phone number 214-849-8000. The only thing I was able to do was file a complaint, which I did. I could not, despite asking many people, obtain any contact info for people in their web development department. So I made my complaint and suggest that if others are having the same issue, you also call and file a similar complaint. They may not fix their site with just one person calling. But if they hear it from more than one, it might result in them taking some action.
If anyone has had success with this website and JAWS, or other screen readers for that matter, please let me know. Thanks for listening!
Catherine
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
|
