My own experience with JFW's tech support over the past year has been very
good. Since the product is so widely used there are lots of experienced
users in ngs and mailing lists who enhance the support available.

Bill Carroll, Toronto
-----Original Message-----
From: Ilene Sirocca <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: Sunday, May 16, 1999 8:10 AM
Subject: Re JFW Tech Support


>Hi all.  I read the dialogue about JFW with interest and I'm not going to
>comment on pricing, as I made my choice and I'm sticking with JFW for
future
>upgrades.  I would like to day, however, that generally I find the tech
>support people responsive.  Usually, if the response is not all I could
>want, it's because there was some misunderstanding about the question.  I
am
>currently having a problem which I reported, and it has been reviewed and
is
>now being perused by the developers.  The process is not rapid but it seems
>quite thorough, and the correspondence has been polite and even cordial.
>
>I'd also like to say that Version 3.3 has something invaluable that Version
>3.2 didn't; that's the ability to reach the icons on the system tray.  I
can
>now close applications without sighted assistance.  Before this time I ran
>into a frustrating situation which definitely requiered such assistance.
>People wondering if they should upgrade should be aware of this new
>development.
>
>I don't know why the Tech Support at JFW comes in for such frequent
>criticism, but if it's not inappropriate for the list I'd like to hear the
>experiences of people pro and con.  If it is inappropriate, maybe you'd
like
>to mail me at [log in to unmask]  (What could I be getting myself into?)
><smile>
>
>Regards,
>
>Ilene
>
>
>VICUG-L is the Visually Impaired Computer User Group List.
>To join or leave the list, send a message to
>[log in to unmask]  In the body of the message, simply type
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>
>
>
>


VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask]  In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
 VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html