The following is a job posting for a Help Desk Analyst in Montreal, QC,
Canada.

Bender Consulting Services: Providing consulting in technology and creating
employment opportunities for people with disabilities


Title:   Help Desk Analyst
Contact Person: Nathan Gambill
E-mail address: [log in to unmask]
Fax:   412-787-7178
Location:   Montreal, Québec
Specialty Area(s):   Information Technology
Experience Level:   Entry-Level


Company Description:
Bender Consulting Services of Canada, Inc. (BCSC) is a for-profit,
technology consulting firm that focuses on employing technology
professionals with disabilities.  Our President and CEO, Joyce A. Bender,
received the 1999 President's Award, the highest honor bestowed by the
President of the United States, upon an individual who furthers the
employment and empowerment of people with disabilities.  For more
information, please visit our affiliate company Bender Consulting Services,
Inc. on the World Wide Web at: www.benderconsult.com.


Position Description:
Responsibilities include the following:
· Assist users by troubleshooting hardware and software problems.
· Respond to incoming phone calls.
· Monitor trouble tickets in the queue.
· Assist users with passwords, e-mail, and printer problems.
· Escalate unresolved problems to 2nd level support.


Qualifications:
· Bachelor's degree in Computer Science, Information Science, or the
equivalent is preferred.  An Associate's degree or equivalent technical
training will be considered.  Microsoft, Novell, or A+ certification will
also be considered.
· Customer service oriented.
· Knowledge of PC hardware/software, including internal and peripheral
equipment.
· Excellent verbal and written communications skills.
· Self-motivated with the ability to work independently, as well as in a
team environment, with a professional attitude.


BENDER CONSULTING SERVICES
PENN CENTER WEST III - SUITE 223
PITTSBURGH, PA 15276

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