Hi All,

I have a little netbook I take to school to hook up to the overhead 
projector when I teach. It's been acting strangely for the last three or 
four weeks. For example, it suddenly tells me Word isn't my default word 
processor, even though it's the program I generally use when I take the 
netbook to class and even though I have clicked on the links for making 
it my default word processor. Also, I'm using NVDA, and instead of 
getting the raven voice on the log-on screen, I hear Eloquence. I 
uninstalled all FS products to prepare for the Windows 10 upgrade, and I 
still get Eloquence, and I've used the FS utility for uninstalling 
everything, and still I hear Eloquence. finally the windows upgrade 
keeps failing. I used the Windows Fix-It tool, and discovered I need to 
repair my upgrade installation, but when I try, the system crashes. I've 
uninstalled NVDA and run the FS utility again. I've run virus checks. 
And I've tried to install Jaws 16, only to hear that it's incompatible 
with my system.

I'm thinking it may be time for me to format my drive or refresh 
Windows. I've never done either, so I'm nervous, and I'm not sure how 
accessible the process is. What's the difference between the two, and 
can I do one or both independently or with sighted help.

the netbook is running windows 8.1. I don't think I've done anything new 
to it, except update things like NVDA and Thunderbird. It's an Asire 
One, my second. The first died after about three years. This one is 
coming up on three years, so it may just be time, but if I can make it 
last a little longer, I'd like to do that.

Thanks for any wisdom.

Ciao


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