Hi Lisa.  I highly doubt that the infected file that Norton removed was
something that was needed.  c:\program files is a folder on the computer
system, and unless something really big got in there, I cannot see why
Norton would delete the entire folder.  Still, you may want to look in "my
computer" (without the quotes) from your Desktop.  When the folder opens,
click on c:\, then use your up-and-down arrow keys to look for program
files.  Once you find that (and I suspect it's still there), click on
program files and a screen listing all of your programs will come up.  If
you haven't changed your icon settings to "list", you will need to use your
left and right arrows as well as your up-and-down arrows to make sure all of
the programs that you need are there.  I know this works with Windows
Millennium Edition (which I have), and if memory serves (I played with it
three months ago), the "my computer" icon is still on the desktop on systems
running Windows XP as well.  Next time to be on the safe side, you may want
to quarantine the file before deleting it to verify that the infected file
is one you don't need (though if a file has a virus, I would not enter it--I
would use the right mouse or right windows buttons and look at its
properties).  Good luck and take care.

Ted Chittenden




>From: Lisa McManus <[log in to unmask]>
>Reply-To: Lisa McManus <[log in to unmask]>
>To: [log in to unmask]
>Subject: need help with a virus question
>Date: Fri, 19 Dec 2003 21:26:26 -0500
>
>         Hi everyone,
>
>I have a question.  I have never had an infected file on my computer before
>now so this is new to me as to how to deal with it.  I have norton
>antivirus.  I scanned my computer and I had one infected file.  I chose to
>delete it, but I do not know if I should have because I do not know if it
>was something very important to the computer.  I had some difficulty
>reading the dialog box, but it was saying something about gettting an
>uninfected copy of the file, but since it was difficult to read I couldn't
>figure it all out.
>The file was called:
>
>c:\WINDOWS\Downloaded Program Files\TEST.OCX
>
>I tried to look it up on the internet and couldn't figure out what it was
>all about.  It seems to have something to do with activex controls
>possibly.  If anyone can tell me whether or not I deleted something
>important I would really appreciate it.  Thank you very much.
>
>Lisa
>
>
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VICUG-L is the Visually Impaired Computer User Group List.
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[log in to unmask]  In the body of the message, simply type
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 VICUG-L is archived on the World Wide Web at
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