Hi All:
Since I first posted on this topic on Friday, I have continued to dig and
test. What I've found:
1. I decided to look over my Task Manager and what was running, and the
system usage. I saw that my system usage was relatively low, only 10 to 30
percent for any of the parameters and I didn't think that should cause all
the problems I've had over an extended period, like months. So I checked
out options and changed the default from minimize the task manager window to
maximize. Then I checked the other options and didn't see anything that I
either understood or that I understood to not likely to be relevant to the
issues. I checked out the view menu and found that one of the submenus was
"update speed", so I examined it.
2. So, on examining the "update speed" submenu, I found that there are four
options: High, Normal, Low, and Paused. I discovered that the paused
option was checked. Since I had never even opened the Task Manager on this
PC, I found this to be very odd, and a good suspect for my problems and
those described on this list. I changed the speed to high and then to
normal and have greatly reduced my performance problems.
3. Since Friday, I find that some hesitancy or slowness when
opening/closing an Outlook message has continued to some extent, as well
as, I still find some loss of focus and/or find that Jaws doesn't quickly
start reading the message when opening it. Sometimes refreshing the screen
gets Jaws started or just waiting works. -- its better but not as good as
it has been on my XP PC which was a Pentium 4 running at 2.53 GHz, but with
only 1 GB of RAM.
4. The bottom line is that total silence has not occurred, nor have I
gotten a message that the program was not responding.... and during these
couple days, I've tested with Outlook, IE, FireFox, Word, Excel NotePad, a
desktop search engine, my antivirus/malware program has been running, and
I've updated Adobe Flash. I've checked the performance parameters before
and after various tasks, and loaded some pages that render data from a
server's database and the page routinely has a refresh of the page even when
not making any new calls to the database.
I am still concerned about the loss of focus, the failure of Jaws to
consistently announce the loss of focus, and what seems to be a sometime
failure to clear the video buffer.
I would be glad to answer any questions and would like to hear of any things
that listers have done that seem to fix their problems or those that did
not.
Thanks and have a great holiday season!
Stan
-----Original Message-----
From: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]] On Behalf Of Jan Santos
Sent: Saturday, December 22, 2012 1:30 PM
To: [log in to unmask]
Subject: Re: [VICUG-L] Strange Issue With JAWS
What is a dump file, what isit is it's purpose, and how would one get to it
if one were "created". Thanks.
Jan Santos
----- Original Message -----
From: "Ron Miller" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, December 21, 2012 9:03 AM
Subject: Re: [VICUG-L] Strange Issue With JAWS
Hello everyone,
Many thanks to those of you who commented on the "strange problem with
JAWS." Because of your comments, I better identified the issue I thought I
to was experiencing on some web pages and was able to pursue the issue
further. Thanks to your comments on this list and the efforts of our
Software Development team, we have identified the cause of the problem and
you can expect to see a resolution implemented in an upcoming JAWS release.
The Dump (.dmp) file which was created when the symptoms occurred on my
computer was instrumental in successfully investigating the problem. So, if
you have occasion to report JAWS related issues to Freedom Scientific,
please do try to provide the Dump file, if one is created when a "crash" or
"hang" occurs.
I'd like to extend my very best wishes to everyone on the VICUG list. May
you and your families have a joyous holiday season, a merry Christmas and a
very happy New Year.
Sincerely,
Ron Miller
Product Manager: Blindness / Low Vision
Tel: 800-444-4443 X1171
SKYPE: rmiller1171
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