I've known at least three people who've returned it because of problems and
total lack of support, so your 20 minutes trying to get customer service
seems to be very indicative of what's ahead.   It's amazing because Verizon
keeps advertising the service and yet doesn't seem to support it.   Go figure!!



At 08:01 PM 10/10/01 -0400, Stewart Hughes wrote:
>Hi
>I am doing a little homework. DSL has finally come to my street and I am
>being solicited by Verizon Online DSL to sign up with their service.
>It is very tempting, especially the "connected at" rate,  they advertize
>but can't guarantee.
>I have been very happy with my current dial up account  even though the
>best rate I can get is 38 kbps.  Their excellent 24/7 support and other
>factors weigh heavy with me.
>Are any of you using Verizon DSL?  Would you recommend it?  Is their
>support any good?
>I just sat on hold over 20 minutes trying to talk to a customer service
>type to get some references in my area and ended up hanging up. Not a
>good sign.
>
>Thanks, Stewart
>
>
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VICUG-L is the Visually Impaired Computer User Group List.
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[log in to unmask]  In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
 VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html