Denise,
Thanks for letting me know that the problem of suddenly being unable to
download Audible books was affecting other subscribers. Up until a
couple of weeks ago, I had no problem using a combination of Audible
Manager and Audible Download Manager to put my books on the computer for
transferring to the Stream.
I took your advice about calling Audible help, and I've pasted the
instructions in case others here are having the same issue:
1. Go to www.audible.com
2. Press enter on "Hi, Your Name".
3. Press enter on "Account Details".
4. Press enter on "Update Settings" option.
5. Jump to the last heading, which says something about Software
verification. Below it is an option that says something like, "Check for
Audible Download Manager"." If you use that software, check the box.
The download should work after that.
Ciao
On 10/13/2018 9:41 PM, Denise wrote:
> Hi
> The same thing happened to me and other friends I know. Call audible and they can help you fix the issue. There is another app that you now have to download. It's audible manager in the end updated but somehow it has to be added in as well. Just a note, I'd uninstall inaudible if you're using it to convert your books first before speaking with audiblbe. It's a win10 latest update issue.
> Denise
>
>
> -----Original Message-----
> From: Visually Impaired Computer Users' Group List <[log in to unmask]> On Behalf Of Ana G
> Sent: Sunday, October 14, 2018 12:14 AM
> To: [log in to unmask]
> Subject: [VICUG-L] Unable to Download Audible Books
>
> Hi All,
>
>
> I'm trying to download a book from my audible library, and I can't.
>
>
> Normally, I press enter on the Download link, and the download begins.
> If nothing happens, I press shift+F6 to get to the Downloads bar, then press enter on a randomly named file.
>
>
> Now whenever I press enter on the Download link, I am sent to a page
> that tells me about the different apps I can use to listen to content,
> like Audible Manager for PC and Audible for Android, iOS, or Fire. I've
> arrowed over this screen, but haven't found any sort of "Close Window"
> button. Ive tried pressing enter on Audible Manager for PC in case this
> is the site's way of letting me know there's a new version of the
> software, but when I start the installation process, I get a message
> that my computer already has a newer version.
>
>
> This has been happening since yesterday. It happens whether I use the
> enter key or mouse simulation, whether I use Jaws or NVDA, and whether I
> used Chrome or Firefox. When it happened yesterday, I was hoping the
> website was just going through a phase, but ...
>
> Anyway, I'll call tech support tomorrow. I just wondered if I was
> missing anything obvious.
>
> Ciao
>
>
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