It won't hurt to call Microsoft Disability, but if you can't even boot 
into Windows then I'm not sure how much they'll be able to help. For 
example, remotely access the machine won't be an option.


On 09/16/2018 04:07 AM, Steve Hoad wrote:
> Lisa: I believe it is worth giving the Microsoft Disability line a
> call.  In the past, when I have lost speech from my screen reader,
> they have been able to instruct me in regaining the speech as well as
> fixing the situation.  They will look at your machine remotely in
> order to help.  Here's the number:
> 1-800-936-5900
>
>
> On 9/15/18, Lisa McManus <[log in to unmask]> wrote:
>> Hi all,
>>
>>
>>
>> I have a Lenovo laptop computer.  I bought it about three years ago.  I
>> updated it with windows 10.  I have both window eyes and Jaws on it.
>>
>>
>>
>> I turned it on today and I accidentally put the wrong password in to log
>> in.
>> I knew it right away so I hit enter when it asked me to try again.  I put
>> in
>> the right password, but it would not take it.  I tried several times.  Then
>> I decided that the only thing I could do was to turn it off with the power
>> button to restart it.  When it came back up it wouldn't talk at all.
>>
>>
>>
>> I called someone from the Be My Eyes app on my I phone so that they could
>> look at the screen and tell me what it said.  They said it wanted to either
>> automatically repair windows for me or cancel.  So I tabbed and they said I
>> was on the repair button so I hit enter and then it said it could take 15
>> minutes.  So I called someone back again and then they said the screen said
>> it could not be automatically repaired.  So my heart sank.
>>
>>
>>
>> I can't call the guy who has done computer repairs for us until Monday.
>>
>>
>>
>> I was wondering if anyone could tell me if this means that my laptop is
>> totaled.  Does this mean it is beyond repair?  It also said I could then
>> press the advanced button for more options to repair it, but since I do not
>> know what I am doing I did not want to do that on my own.
>>
>>
>>
>> If any one has any thoughts or insights it would be greatly appreciated.
>> Thanks very much.
>>
>>
>>
>> Lisa
>>
>>
>>
>>
>>
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>>
>>
>>
>>
>

-- 
Christopher (CJ)
Chaltain at Gmail


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