All they said was that there seemed to be a bug in the software upgrade.
They gave me a new phone, no questions asked. I was told to call back later
to see if a new version was available.
That was all I was told.
----- Original Message -----
From: "Amy Berger" <[log in to unmask]>
To: "Clark Friedrichs" <[log in to unmask]>; <[log in to unmask]>
Sent: Thursday, December 02, 2004 1:36 PM
Subject: Re: Fw: [VICUG-L] NEW PHONE FOR VERIZON!
>I was about to go and get the upgrade this afternoon, but with what
>happened to you I am thinking probably not a good idea. Did they indicate
>to you if it was a software problem that screwed up your phone or if it was
>just one of those things? I really need my phone. Did they tell you when
>the new hardware was suppose to come out?
> Any input much appreciated.
> Thanks,
> Amy
> At 01:25 PM 12/2/2004 -0600, Clark Friedrichs wrote:
>>Has anyone taken advantage of this offer? I have the LGVX4500 and had the
>>upgrade performed last evening. The phone didn't work properly
>>afterwards,
>>and the Verizon store gave me a new phone. They stated that I should wait
>>for the next firmware release to resolve the problems.
>>
>>Any thoughts as to what is going on?
>>
>>----- Original Message -----
>> > From: "Rachel" <[log in to unmask]>
>> > To: <[log in to unmask]>
>> > Sent: Wednesday, December 01, 2004 2:11 PM
>> > Subject: [VICUG-L] NEW PHONE FOR VERIZON!
>> >
>> >
>> >> > PR Newswire
>> >> > Monday, November 29, 2004
>> >> > New Features Help Customers with Visual Disabilities Use Wireless
>> >> > Phones BEDMINSTER, N.J., Nov. 29 /PRNewswire/ -- Verizon Wireless,
>> >> > operator of
>> >> > the nation's most reliable wireless network, announced today
>> >> > that the LG
>> >> > VX4500 phone has been upgraded to make it even easier for people
>> >> > with
>> >> > visual
>> >> > disabilities to stay connected. Available in Verizon Wireless
>> >> > Communications
>> >> > Stores today, the advanced speech output features of the
>> >> > upgraded LG
>> >> > VX4500 -
>> >> > such as the latest in voice recognition commands and two-way
>> >> > speakerphone
>> >> > technology - make it easier for low vision and blind customers
>> >> > to make
>> >> > calls,
>> >> > identify incoming calls, check the phone status and follow menu
>> >> > options.
>> >> > The upgraded VX4500 phone features the following enhancements
>> >> > for blind or
>> >> > low vision customers:
>> >> > * Digit dialing - speak the digits and the phone dials them.
>> >> > * Dial by name - speak a name that has been programmed in the
>> >> > phone book
>> >> > and the phone will call that person.
>> >> > * Voicemail indicator with speech - hear an announcement that
>> >> > there is a
>> >> > voicemail when a call is missed and a voicemail has been left.
>> >> > * Caller ID with speech - hear either the name from the contact
>> >> > list or
>> >> > digits of the caller.
>> >> > * Speech command list - set a prompt for a command upon flipping
>> >> > the
>> >> > phone open or only when the side key is pressed.
>> >> > * Battery and signal notification - hear the status of the
>> >> > battery and
>> >> > signal strength, including updates on roaming status, service
>> >> > mode and
>> >> > GPS support information.
>> >> > The upgraded LG VX4500 also offers a slight change to the
>> >> > phone's Command
>> >> > List, allowing vision-impaired customers to more easily navigate
>> >> > the
>> >> > phone's
>> >> > commands. Customers with an upgraded or new VX4500 phone can
>> >> > either say the
>> >> > following commands out loud, or scroll down the list to have the
>> >> > options
>> >> > read
>> >> > to them:
>> >> > * Call Someone
>> >> > * Voicemail
>> >> > * Dial Digits
>> >> > * Service Announcements
>> >> > * Missed Calls
>> >> > * Contact
>> >> > * Driving
>> >> > * Announce
>> >> > * Time and Date
>> >> > * Phone Status
>> >> > "Verizon Wireless is proud to offer the visually impaired
>> >> > community
>> >> > another product to help them communicate," said John Comisky,
>> >> > vice
>> >> > president
>> >> > marketing -- national operations for Verizon Wireless. "With the
>> >> > LG VX4500,
>> >> > our visually impaired customers can take advantage of the latest
>> >> > advancements
>> >> > in voice command and text-to-speech technology. To help meet
>> >> > customers'
>> >> > needs, we also offer Braille, large font or 3.5 diskette
>> >> > versions of the
>> >> > users
>> >> > manual as well as the option of receiving monthly billing
>> >> > statements,
>> >> > confirmation letters and collateral in Braille and large font
>> >> > formats."
>> >> > Verizon Wireless customers who purchased an LG VX4500 prior to
>> >> > November
>> >> > 29, 2004 may take advantage of the new features by going to
>> >> > their local
>> >> > Verizon Wireless Communications Store and requesting a free
>> >> > software
>> >> > upgrade
>> >> > beginning today. Customers wishing to upgrade their software
>> >> > should expect
>> >> > the process to take approximately one hour. New customers should
>> >> > request
>> >> > the
>> >> > LG VX4500 with upgraded software when making their purchase.
>> >> > Originally launched in January 2004, the LG VX4500 offers
>> >> > Verizon Wireless
>> >> > customers a sleek twist on LG's trademark clamshell design. The
>> >> > two-way
>> >> > speakerphone allows customers to speak hands-free with one push
>> >> > of a
>> >> > button.
>> >> > The LG VX4500 also functions as a personal organizer with a
>> >> > phone book that
>> >> > stores up to 499 names with five numbers and three email address
>> >> > per
>> >> > contact,
>> >> > a calendar with scheduler, built-in alarm clock, CMX MIDI sound,
>> >> > 36
>> >> > standard
>> >> > ring tones and speed dialing. In addition, the LG VX4500
>> >> > features English
>> >> > and
>> >> > Spanish language options, T9 text input, five-way navigation
>> >> > key, TTY/TDD,
>> >> > SMS
>> >> > capabilities and is E911 capable.
>> >> > Through January 30, 2005, buy one LG VX4500 at $29.99 after a
>> >> > $50 mail-in
>> >> > rebate with a two-year customer agreement and receive up to
>> >> > three free.
>> >> > Verizon Wireless products and services are available in over
>> >> > 1,200 Verizon
>> >> > Wireless Communications Stores, at participating Best Buy,
>> >> > Circuit City and
>> >> > RadioShack locations and on the Web at
>> >> > <http://www.verizonwireless.com>http://www.verizonwireless.com
>> >> > .
>> >> > About Verizon Wireless
>> >> > Verizon Wireless owns and operates the nation's most reliable
>> >> > wireless
>> >> > network, serving 42.1 million voice and data customers.
>> >> > Headquartered in
>> >> > Bedminster, NJ, Verizon Wireless is a joint venture of Verizon
>> >> > Communications
>> >> > (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). Find more
>> >> > information on the
>> >> > Web
>> >> > at
>> >> > <http://www.verizonwireless.com>http://www.verizonwireless.com
>> >> > . To receive broadcast-quality video
>> >> > footage
>> >> > of Verizon Wireless operations, log onto
>> >> >
>> >>
>> <http://www.thenewsmarket.com/verizonwireless>http://www.thenewsmarket.com/verizonwireless
>> >>
>> >>
>> >> VICUG-L is the Visually Impaired Computer User Group List.
>> >> To join or leave the list, send a message to
>> >> [log in to unmask] In the body of the message, simply
>> >> type
>> >> "subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
>> >> VICUG-L is archived on the World Wide Web at
>> >> http://maelstrom.stjohns.edu/archives/vicug-l.html
>> >>
>> >>
>> >
>>
>>
>>VICUG-L is the Visually Impaired Computer User Group List.
>>To join or leave the list, send a message to
>>[log in to unmask] In the body of the message, simply type
>>"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
>> VICUG-L is archived on the World Wide Web at
>>http://maelstrom.stjohns.edu/archives/vicug-l.html
>
> 'WE MUST BE THE CHANGE WE WISH
> TO SEE IN THE WORLD' ~ Gandhi
> Amy L. Berger
> U.S. Geological Survey, Section 508 Coordinator
> 12201 Sunrise Valley Drive, MS 807
> Reston, VA 20192
> (703)648-7124
>
>
VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask] In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html
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