Hi All,
Yes, I know I should call Freedom Scientific tech support with this
question. I'm posting here because I leave the house early, get home
late, and am not able to call during work time. I'm hoping someone has
information to share with me.
Basically, my question is "How do you run a repair on Jaws Annual in
Windows 10?"
About two months ago, I bought a Xammbox pocket computer. It was running
Windows 10 1803. I also bought a Jaws 2019 Annual license and activated
a copy on the pocket computer. I installed a couple other things, Adobe
Reader and Thunderbird, but after two weeks, the computer stopped
working. I was able to revive it with help from the manufacturer. A week
or so later, I had another all-mighty crash. I got the Xammbox up and
running again, and thinking there might be a problem with the OS
software installation, I used the Windows media creation tool, which
supposedly runs a clean Windows install, to manually upgrade to Windows
10 1809.
Since updating to 1809 last week, things seem much better. The computer
doesn't run as warm. The battery life is a little better. And I'm able
to run antivirus software, which I wasn't able to do before the first
crash.
The only fly in the ointment is an error message I'm getting from Jaws.
It started after I upgraded to Windows 1809. It says that the display
drivers aren't installed properly, that I should try rebooting the
computer, and that I should run a Jaws repair if the problem persists.
The instructions it gives me for running a Jaws repair are to run the
setup package but choose "Repair."
Does this mean that I need to download and run the Jaws 2019 *.exe file
from the Freedom Scientific website even though I'm using a Jaws annual
license? I tried running the little file you get when you buy the annual
license, but that just told me my computer was activated. I also tried
locating a Repair item in the Jaws menus, which I have a vague memory of
using in earlier versions, but I'm not finding anything familiar.
So ... is running the regular Jaws 2019 *.exe file the thing to do?
Thanks.
Ciao
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