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Subject:	MS Word printing oddness
From:	Will Stephenson <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Tue, 13 May 2003 15:48:50 -0400
Content-Type:	text/plain
Parts/Attachments:	text/plain (34 lines)

Hello all!

A client has a brand spanking new Dell 2350: 1.4 P4, 30GB HD, and 512 MB
RAM. They put on a copy of MS Office 2000, though they had been using
Office 97 before the new machine. To print, they have an HP LaserJet
1000. Everything works well except: doing file/print on a previously
created document freezes Word - kind of. After going file/print, no
print dialog box pops up,  the title bar of Word flashes (as does the
Word button on the taskbar). Word itself is completely unresponsive to
mouse and keyboard. However, right clicking the task bar button, brings
up the Print screen, and all can proceed as normal.

Other points of interest:

No other application seems to have this problem
The print icon on Word's toolbar works just fine
The HP driver is *ok* with XP (the CD says it's for XP), but is not MS
certified

Would anyone have any idea why the print dialog box hides behind Word?
Shyness?

Thanks very much!

Will Stephenson
Acadia Technologies Inc.
mailto:[log in to unmask]

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