From: Elizabeth Boston :Subject: [PCSOFT] Computer reboots on shutdown
> Good evening,
>
> I have a computer running windows 98. It is about 6 months old,
> and had been having the problem where it hangs on shutdown.
> The past few days, however, it doesn't hang on shutdown,
> instead, it reboots every time I go to shut it down. The only way
> I can get it to shut down, is be quick and turn off the switch on
> the power supply before it starts to re-boot, or put in a floppy
> disk and shut it off when it says "non-system disk"
> Is there a fix or work around for this?
>
>
> Elizabeth Boston
Elizabeth,
Have you tried disabling "Enable Fast Shutdown" on the Advanced tab of
MSConfig yet. If not then try disabling it. If a program is causing your
problems with shutdown then you can troubleshoot it by opening MSConfig and
disabling all startup programs on the startup tab. Enable one program at a
time, shutdown and see if you still have any problems. Add another program
each time you restart to see if that program causes a problem. If disabling
fast shutdown causes more problems, then you may have a conflict with Win98
and your implementation of ACPI. This is a bug for which MS is developing a
patch (MS KB
article:http://support.microsoft.com/support/kb/articles/q196/0/08.asp),
you should then enable "Fast Shutdown" again.
Also Norton Antivirus has been known to cause problems with Win98 when the
Auto Protect feature is enabled, disable Auto-Protect and update Liveupdate.
If this doesn't fix the problem you can delete the following key from the
registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\Shutdown\Exclusion List
Symantec has a support article on this:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/19987311083
Some other things that can cause problems with Win98 shutdown are corrupted
shutdown bitmaps or exit sound files.
Hope this helps,
Mary Wolden
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