I had similar problem (MS Fax not working in Win95B), on a Dell Dimension
233 (probably same as your friend's). If he has Outlook 97 or 98 as well as
IE4.0 or IE 4.01, it may not be hardware. When installing or upgrading IE,
you have to UNINSTALL Outlook, install IE, and reinstall Outlook with its
upgrades after that, in order to have MS Fax work. I solved the problem by
going through a complete uninstall of both IE and Outlook and reinstalling
both, in that order. :-( I am not sure whether there is a knowledge base
article on it, but there should be!
Hope this helps.
Lisa Kohn
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