It's some comfort to hear of a fellow sufferer with NAV.
I first installed this s/w after getting my first PC three years ago.  ( A
MAC user before that).  I then got inexplicable hang ups and the techie
forums all said de-frag the HD.  (I'd only had the thing for a month for
goodness sake.)
Then I vaguely remembered something that I'd read in a PC Mag from some
reader who alleged that Win 98 and NAV didn't like each other so I removed
NAV and went somewhere else.
Funny thing was that although my hang ups on IE went away, it wasn't until I
got rid of the Norton Utilities altogether that the m/c settled down.
However, like you, I still get reminders via error messages that some
application requires some Norton .exe before it will run.
I could explore the Reg and delete something but I can't be bothered.
Well done for thinking it out.  I just had a lucky hunch.
Derek McBride
PS  Nothing against Norton, it runs fine with others, I'm sure.
----- Original Message -----
From: "Ed Nottingham" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, January 15, 2003 11:51 AM
Subject: [PCSOFT] PC Hell - IE/Windows Update runs slowly (and solutions)


> I apologize for the length of this post, but want to share a problem and
more importantly the solution.
>
> After disabling GoBack to defrag my XP Home system, running Norton 2003
Antivirus, etc. as part of my monthly computer maintenance, suddenly IE 6,
SP1 took 8-10 minutes to load and then ran like cold molasses.  Windows
Update (and I do NOT exaggerate) took 32 mintues to load prior to scanning
the system.  Being the computer nerd that I am, I spent 6 hours on Monday
reviewing every available Microsoft support document, tweaked the registry
so I could reinstall IE, removed (as best one can) IE using the add/remove
option, etc., etc., etc.  Finally, yesterday, I called MS, spent the $35
dollars, and received the usual, "You need to reinstall XP."  Being
compliant (but
> doubting the process), I spent another 2 hours reinstalling and then
having to fix the problems (missing dial-up) associated with this including
having to reinstall all XP updates, patches, SP1, etc.  Still nothing!
Called back, was told the case was closed (yeh right!), finally got to speak
with someone.  The two tech people were pleasant and tried their best to
help, "run sfc /scannow" (already did it), disable all startup programs,
etc., their efforts and the two hour conversation in the afternoon were
unsuccessful.  They decided to escalate it, and I was told they would call
within two days to then schedule a telephone call.
>
> Now, here's the solution.  Before leaving my office I attempted to run
Norton Antivirus again.  Serious error message and wouldn't run.  Now I
start thinking, "doesn't Norton load with IE (hence Windows Update)?"  If
Norton has become corrupted, wouldn't that slow IE if it tries to load NAV?
So, uni
> nstalled Norton SystemWorks 2003, check IE and viola, loaded in 5 seconds!
Reinstalled Norton, and all's right with the world.
>
> Since I'm sure you're all more skillful than I, this is probably old stuff
to you, but just in case, I wanted to share it.  Next time I stupidly turn
off GoBack and hit a snag, I'll use my problem solving skills and ask what
programs (e.g,. Norton) might be running in the background.  Then I check
that program for problems.  Even though I'd disabled NAV in startup, somehow
it was still trying to load in IE, so it took the uninstall to really
identify the culprit.  I'll also avoid spending 6 hours straight trying to
solve the problem, but will "step away" from it so I can think more clearly
(it was last night after I'd "let it go" that it occurred to me that if a
NAV file was corrupt and/or a registry item was corrupt involving NAV, the
IE might be effected).
>
> Sorry again for the length, but just in case
> anybody experienced this problem, wanted to share the solution and the
process.
>
> Ed Nottingham
> www.DrEdNottingham.com
>
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