Ok you said you closed down all programs but trying clicking on ctrl, alt,
delete, all at the same time and a new window appears and click on end task,
one by one, all the programs that are actually running except explorer and
sys tray. Then try shutting down and see if the problem still exist. If it
does then it could be a hardware problem possibly. If it does solve the
problem then you must start all over again and when your ending task on each
program running you will have to shut down, one by one, to determine which
program is causing the problem and then of course remove that program from
the computer by going to control panel and click on add/ remove programs.
Hope this does it for you! Joseph Rydzy

> A Gateway computer with Windows 98 installed , using I E 6, and Netscape
4.79 ,
> has shutdown problems, and many, many 'solutions ' have been tried , but
none
> work, so far. Hard drive has been cleaned , and all  programs reinstalled,
with
> no change.
>      When shutting down , after closing all open programs,  mine says this
> system is busy and either wait 20 sec and try to shut down again or click
cancel
> to immediately shut down and lose any saved files.  Then there is no arrow
to
> click either one and you have to WAIT and WAIT .
> Then it will finally let you click one or the other.
> In the meantime you either get a black two pointed arrow or a diamond
shape with
> four little boxes inside it while waiting for the curser..  Weird?????
>     Any suggestions (other than discarding the whole thing ) would be
greatly
> appreciated.  THANKS in advance for any help.
> John Sowders     [log in to unmask]
>
>                        >

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